Return & Refund Policy

At Toolands Store, we strive to provide you with a seamless shopping experience. We understand that sometimes you may need to return or exchange an item, and we are here to assist you. Please review our return policy below:

  1. Return Eligibility:

    • You have 5 days from the date of receiving your item to request a return.

    • The item must be in the same condition as when you received it, including being unworn, unused, with tags attached, and in its original packaging.

    • To complete your return, we require a receipt or proof of purchase.

  2. Return Shipping:

    • The customer is responsible for the shipping costs of returning the product, except in cases where the product is damaged or does not meet the description.

    • Please ensure that the items are well packaged to prevent any damage during transit.

    • It is important to protect the product's original box by using an outer packaging layer, as any damage to the box may result in the return being refused.

    • We recommend using a trackable shipping service for your return. We cannot be held responsible for the package until it is delivered back to us.

    • Please note that we are not responsible for any damage or loss that occurs during the return shipping process.

  3. Sale Items and Gift Cards:

    • Unfortunately, we do not accept returns on sale items or gift cards.

  4. Damaged, Defective, or Incorrect Items:

    • Upon receiving your order, please inspect it carefully. If you find that the item is defective, damaged, or if you have received the wrong item, please contact us immediately.

    • We will evaluate the issue and take appropriate action to rectify the situation.

  5. Exceptions and Non-Returnable Items:

    • Certain items are non-returnable, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).

    • We also do not accept returns for hazardous materials, flammable liquids, or gases.

    • If you have any questions or concerns about the return eligibility of a specific item, please get in touch with us.

  6. Exchanges:

    • If you wish to exchange an item, the fastest way is to return the item you have following the return process mentioned above.

    • Once your return is accepted, you can make a separate purchase for the new item.

  7. Refunds:

    • Once we receive and inspect your return, we will notify you regarding the approval or rejection of your refund.

    • If approved, the refund will be processed and automatically applied to your original payment method.

    • Please note that it may take some time for your bank or credit card company to process and post the refund.

We value your satisfaction and aim to make the return process as smooth as possible. If you have any further questions or need assistance with a return, please contact us at Support@toolands.shop When reaching out, please include your order number and the reasons for your refund or return request in the message box of our Contact Us form.

Please note that this policy is subject to change without prior notice. For the most up-to-date information, please refer to our website or contact our customer support team.