Shipping Policy

At Toolands store, we strive to provide a seamless and convenient shopping experience for our valued customers. As part of our commitment to customer satisfaction, we offer the following shipping policy:

  1. Delivery Timeframe: We understand the importance of receiving your ordered products in a timely manner. The delivery time for your order may vary depending on the distance to your location. For certain countries, the estimated delivery timeframe is typically between 15 to 23 days. Please note that these timeframes are approximate and subject to factors beyond our control, such as customs clearance and local postal services.

  2. Shipping Cost: We believe in transparency and simplicity when it comes to pricing. To ensure a hassle-free shopping experience, the shipping cost is already included in the product prices. Therefore, you do not need to pay any additional charges for shipping.

  3. Tracking Your Order: We understand that keeping track of your order is essential. Once your order is dispatched, we will provide you with a tracking number. You can use this number to monitor the progress of your shipment and have peace of mind knowing the whereabouts of your package.

  4. Customs and Duties: Please be aware that for international orders, customs and import duties may apply. These charges are determined by your country's customs office and are the responsibility of the customer. We recommend contacting your local customs office for more information regarding potential fees.

  5. Multiple Items: If you have ordered multiple items, please note that they may be shipped separately. This is done to ensure the fastest delivery possible and to avoid any delays in receiving your products.

  6. Address Accuracy: To ensure successful delivery, please provide an accurate and complete shipping address. We are not responsible for any delays or misdeliveries caused by incorrect or incomplete address information provided by the customer.

  7. Order Processing Time: Once your order is placed, our team works diligently to process and ship it as quickly as possible. Please allow for a processing time of 1-3 business days before your order is dispatched.

If you have any further questions or require assistance regarding our shipping policy, please feel free to contact our customer support team. We are here to help and ensure that your shopping experience with Toolands.com is exceptional.

 

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Return & Refund Policy

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At Toolands Store, we strive to provide you with a seamless shopping experience. We understand that sometimes you may need to return or exchange an item, and we are here to assist you. Please review our return policy below:

  1. Return Eligibility:

    • You have 3 days from the date of receiving your item to request a return.

    • The item must be in the same condition as when you received it, including being unworn, unused, with tags attached, and in its original packaging.

    • To complete your return, we require a receipt or proof of purchase.

  2. Return Shipping:

    • The customer is responsible for the shipping costs of returning the product, except in cases where the product is damaged or does not meet the description.

    • Please ensure that the items are well packaged to prevent any damage during transit.

    • It is important to protect the product's original box by using an outer packaging layer, as any damage to the box may result in the return being refused.

    • We recommend using a trackable shipping service for your return. We cannot be held responsible for the package until it is delivered back to us.

    • Please note that we are not responsible for any damage or loss that occurs during the return shipping process.

  3. Sale Items and Gift Cards:

    • Unfortunately, we do not accept returns on sale items or gift cards.

  4. Damaged, Defective, or Incorrect Items:

    • Upon receiving your order, please inspect it carefully. If you find that the item is defective, damaged, or if you have received the wrong item, please contact us immediately.

    • We will evaluate the issue and take appropriate action to rectify the situation.

  5. Exceptions and Non-Returnable Items:

    • Certain items are non-returnable, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).

    • We also do not accept returns for hazardous materials, flammable liquids, or gases.

    • If you have any questions or concerns about the return eligibility of a specific item, please get in touch with us.

  6. Exchanges:

    • If you wish to exchange an item, the fastest way is to return the item you have following the return process mentioned above.

    • Once your return is accepted, you can make a separate purchase for the new item.

  7. Refunds:

    • Once we receive and inspect your return, we will notify you regarding the approval or rejection of your refund.

    • If approved, the refund will be processed and automatically applied to your original payment method.

    • Please note that it may take some time for your bank or credit card company to process and post the refund.

We value your satisfaction and aim to make the return process as smooth as possible. If you have any further questions or need assistance with a return, please contact us at Support@toolands.shop When reaching out, please include your order number and the reasons for your refund or return request in the message box of our Contact Us form.

Please note that this policy is subject to change without prior notice. For the most up-to-date information, please refer to our website or contact our customer support team.